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With close to 14 years of experience, Sneha provides thought leadership and strategic guidance on key technology trends and predictions and the overall impact of these technologies on technology buyers, vendors, and IT service organizations. Whether leading consulting projects and custom research or assisting clients with market intelligence and business practices, she is regularly in front and center — presenting to C-suite and senior-level executives in the region and a keynote speaker at industry events.

She is particularly interested in cloud-native and event-driven architectures, AI-embedded software products, event stream processing, predictive analytics, robotic process automation, digital assistants, and API management. After an early position as a programmer with software and services provider Amdocs, she moved on to a senior consulting role with the company, refining her business process design and management skills and gaining experience with a varied customer base.

Now, after nine years with Bank Leumi , an Israeli financial institution with branches worldwide, she may have found her ideal position. The world is a different place. Businesses are suffering. Employees no longer walk the hallways at work, rather work remotely. We are in the midst of a global crisis, and we must act. Now is the time to accelerate your automation initiatives.

Now more than ever, your organization must maintain business continuity and empower employees to thrive in healthy, remote environments. Welcome to our inaugural international Women in RPA profile! Elena exemplifies what we had in mind when we launched this initiative — a smart, accomplished woman and out-of-the-box thinker making a difference in Robotic Process Automation RPA.

Like so many professional women today, she excels in many areas, a talented multitasker who seems to do it all with ease. In battling the Coronavirus pandemic, life-saving and life-enhancing processes are required across many industries. Let me share with you our new reality. As the training and knowledge manager at Kryon connect with me on LinkedIn , my department is adjusting quickly and responding to the changing regulations. A Move of Necessity Health regulations have forced people in different countries to stay at home, cancel conferences, avoid flights and, basically, avoid any unnecessary activity that may expose you to the virus.

For example:. Concern is building as entire workforces, university and school students are quarantined to their homes, resulting in billions of dollars of lost revenue. The Future of Work is no longer a philosophical concept. And I say that the future of work is happening now. So, what does this mean for enterprises and what can you do? Enterprises must maintain business continuity during coronavirus turmoil by accelerating their automation strategy. Here at Kryon, we are strict in enforcing quarantine for those who have returned from affected countries.

We too, after painful deliberation, took the decision to cancel our company events. Following employee disappointment, it is clear that the decision was the right one. And quickly. And if you have, then look at how to optimize it and expand it across your company.

These projects start with Business Analysts executing discovery workshops and interviews with employees. This requires travel, hotel stay and considerable time spent sitting in close proximity of other people. Congratulations Automation Anywhere. We at Kryon started the year with a bang by hosting our Sales Kickoff event here in Israel. Automation is not happening in a vacuum — rather, in tandem with parallel trends that combine to create new types of business opportunities.

The nights have drawn in, at least in the Northern Hemisphere, and the temperatures have dropped. As we approach the holiday season — and looms large on the horizon — our thoughts naturally turn to the past year. It's almost Thanksgiving, and we at Kryon have so much to be thankful for. In our incredibly fast-moving and highly competitive economy, any business that wants to remain ahead of the pack knows that customer satisfaction is one of the main keys to increased revenues and greater profitability.

This is especially true for enterprises where contact centers play a pivotal role in their business model. The AI Booster springs into action, extracting the handwritten text using enhanced optical character recognition OCR and turning it into printed text. This text then undergoes additional processing by a form recognizer. Finally, advanced text analytics comes into play, assigning an accurate sentiment score to the extracted content.

At this point, Kryon RPA invites the robots to join the party. RPA Robotic Process Automation is opening up new opportunities across the business world — with its ability to deliver efficiencies and eliminate some of the more repetitive and manual tasks.

This is post 4 of 4 posts. While John Oliver puts a humorous spin on it, the anxiety is real. This is post 3 of 4 posts about RPA. Enterprises need to adjust how employees within their organizations undergo training and obtain skills — on a broad scale. Here at Kryon, we take great pride in how easy it is for anyone to use our robotic process automation RPA solutions. In fact, we often say — and only partly in jest — that our solutions are so straightforward that even a child can build a fully-functioning automation wizard and be up and running in no time at all.

This is post 2 of 4 posts about Training in RPA. See also: Be Your Future. Perhaps RPA robotic process automation can be compared to the introduction of the automobile. You can argue its advantages or worry about its disadvantages. True, you no longer needed coachmen. But you began to need bus drivers and conductors. Distances shrank, the world became smaller, and new opportunities and business partnerships became a reality. Kryon launched Version The evolution of machines in manufacturing has brought us the robot.

The idea that physical robots could one day perform the work of people had a profound impact on factory workers. As with any major change in our world each of us can perceive the impact differently. Some are fearful of change and refuse to proactively adapt. There is a preference to ignore or even actively resist and battle against the change with the objective of keeping the status quo.

Whilst others, assess the impact of change, analyze the new opportunities, and position themselves to take advantage of change as early as possible. This partnership offers students the opportunity to access licensed RPA courses and training programs, granting each graduate Kryon RPA certification. Maximizing ROI is what every company strives for. If you work in a contact center — or work with people who do — then you already know how challenging it is to be a customer service representative CSR today.

There are the technical challenges that stem from needing to work with a variety of computer programs while on the phone with customers, the regulatory challenges requiring compliance with complex laws that can change frequently, and the sales challenges of increasing revenue through upselling and cross-selling.

We recently met with a variety of professionals who place great importance and rightly so on contact center performance at Call Center World in Berlin. Not only do these employees impact customer satisfaction, but their one-on-one interactions with clients are full of opportunities for up-selling and cross-selling insurance policies. Those in the fields of artificial intelligence and process management have long speculated on ways to automatically identify work processes and streamline the process of automating them.

Topics: Process Discovery. For many companies that are considering automating their work processes, information security is a major concern. There are few aspects of robotic process automation RPA that are more important for a business to understand than the differences between attended and unattended robots. Not only are these differences key to making sense of how RPA works, but having a sense of what they are and what they do is essential in order to choose the right solution for the right scenario.

But the two types of robots are activated differently, they communicate with humans differently, and they run on different computers. And while most RPA providers offer attended automation performed by attended robots , unattended automation performed by unattended robots , or both, Kryon stands out for its uniquely useful Hybrid Automation solution in which both kinds of robots work together.

As many people and businesses around the world focus on new possibilities for the coming year, there is something to be said for a healthy dose of skepticism. For us at Kryon, a recent article on Forbes. Perhaps the only trend more amazing than the rapid pace of technological innovation that we have seen over the past several years is the speed with which we have started taking the latest inventions for granted.

When we stop marveling at — for example — virtual assistants such as Siri, Google Assistant, and Alexa, and when we start viewing them as a regular part of daily life, it can be easy to lose sight of the incredible possibilities that these technologies create. But if we combine elements of new technologies in innovative ways, we can create products with even more amazing and practical abilities.

Most importantly, the merging of various technologies into RPA will allow automation to become more accessible than ever before to virtually every employee. Almost three months after launching the Kryon Academy, today we released our findings on its popularity and success. As we had hoped, the numbers show that many users are taking advantage of the opportunity to acquire in-demand skills and advance their careers through our free and convenient online training courses.

We recently achieved Co-Sell Ready status within the Microsoft One Commercial Partner program, joining an elite group of global independent software vendors selected by Microsoft for intensive joint sales, support, and go-to-market initiatives. Today, businesses in virtually every industry can benefit from solutions powered by artificial intelligence. Artificial intelligence also powers our patented computer vision, which enables companies to use our Attended , Unattended , and Hybrid RPA solutions with any computer program, regardless of platform.

We are proud to sponsor it, and we hope to see you there! Yet shopping during the peak days of late November and December can turn even the merriest soul into Ebenezer Scrooge. Today, businesses in virtually every industry can benefit from the cost savings, error prevention, and increased efficiency of RPA.

But in order to make the most of your RPA investment, you need to know which processes to automate and how to automate them. What may be less obvious are the important ways the landscape of customer service is changing and how these trends affect the hospitality industry. The ability of automation to increase productivity, prevent errors, and reduce operating costs is well documented and increasingly well known.

Where within an organization can automation be most effective? The customer experience has become an increasingly important competitive differentiator for insurance companies. Because the contact center is the primary point of contact for many customers, it plays a key role in defining the customer's relationship with your brand, which inevitably impacts the profitability of the organization.

How is RPA changing the business environment? What does the future hold for automation? And how can you make the most of RPA for your business? Topics: insurance , Awards. But if we want to understand the full financial picture of buying and implementing RPA, we need to take an even more holistic look. Making the most of that growth involves understanding what robots add to the company and how employees can work with them most effectively.

TCO reflects only part of the work that needs to be done. Relying on a variety of repetitive, rule-based processes — and with complex and frequently changing legal requirements — banks and financial institutions are some of the organizations most obviously suited for automation. Not only can RPA empower them to offload tasks from full-time employees to extremely efficient robots, but it can help these institutions prevent potentially costly errors.

How can you make the most of automation within your bank or financial institution, and how should you pick which tasks to automate? How do the worlds of robotics, artificial intelligence, and business influence each other, and what new possibilities do they offer? At Kryon, we work every day to answer these questions. If you work in the insurance industry, you already know that new technologies are constantly creating new ways to improve customer service, efficiency, and reliability within companies like yours.

Amid the rapid pace of new products, features, and valuable resources that we have introduced in , we are happy to announce another first for us at Kryon: We recently welcomed Julie Shafiki as our first-ever chief marketing officer CMO. Topics: Press Release , Leadership. There is a good chance you know more today than you did even in the recent past — because as businesses increasingly embrace RPA, the amount of relevant information accumulated by a wide variety of companies and individuals continues to grow.

With trends like these in mind, today we are happy to announce the launch of the Kryon Community — a free online forum empowering Kryon users to share their RPA knowledge, get their questions answered, and expand their automation skill set. What is the most efficient, reliable way to decide which work processes your company should automate? Topics: Process Discovery , Process Mining. With RPA becoming increasingly widespread within virtually every business field, today knowing how to work with automation is a skill set that is more in demand than ever before.

But how successfully a company actually uses RPA depends largely on the choices it makes. Today, artificial intelligence is not only at the forefront of leading RPA solutions , but also at the heart of innovative tools that help companies streamline their processes for making RPA-related decisions. The event will take place September in Amsterdam , and we hope to see you there!

For decades, there has been a major gap between the robots we dream of and the ones we actually use. If you have read some of our previous blog posts on RPA and customer service , then you likely know what an asset automation can be for call centers. Instead of expecting your service representatives to focus on computer-based tasks while speaking with customers, you can let software robots guide these employees and lighten their workloads.

This way, they can offer faster service, while also focusing more on creating a positive customer experience. We invite you to join us at a. Eastern Time on Wednesday, August 29 th , to discover how innovative technology can help you streamline your approach to choosing which processes to automate and in what order. We at Kryon are excited to welcome veteran business executive Richard French to his new role as our first-ever Chief Revenue Officer.

Richard, who until recently served as the Chief Operating Officer of Automation Anywhere, plans to rapidly accelerate the worldwide growth we have already seen in To read our press release, click here. Perhaps the first thing to know about RPA is that it is a technology designed to boost the efficiency of a wide variety of businesses.

But how can we make RPA itself more efficient? Click here to check out what they had to say about us! Join us at the Southeast Asia Digital Transformation in Banking conference in Singapore, June 20 th st , to discuss strategy and benchmarks for creating a clear Robotic Process Automation RPA road map for digital transformation in banking. Come and be a part of this unique opportunity to meet and mingle with leaders in the Financial Services and Banking industry who are boldly setting the course for enterprise-wide digital transformation using RPA and AI technologies.

Learn how a virtual workforce, comprised of software robots, can become an integral part of your greater workforce, to automate burdensome, high volume, and time-consuming business processes quickly and easily. The first of its kind, Process Discovery promises to make it faster, easier, and less expensive than ever before to get started with RPA. Robotic Process Automation RPA and AI technologies have given business leaders world-wide the opportunity to make faster, more accurate business decisions, and discover new opportunities for growth.

Today, for an ever-growing variety of companies, Robotic Process Automation RPA is a major investment that can offer enormous benefits. But just how much can it do for your business? Register today! While artificial intelligence might sound like an impressively cutting-edge technology, what really matters for businesses is how well AI can streamline their processes and create new opportunities.

And for many companies looking to implement robotic process automation RPA today — in a business environment in which 99 percent of Fortune companies and 98 percent of Fortune companies use Citrix solutions— the ability to use RPA with Citrix is one of the most practical applications of AI. They likely could. They are. But is it possible to enjoy the kinds of productivity increases that APIs offer, without investing the time and technical resources that they demand?

And you may know that robotic process automation RPA is one key way you can put these tools to work for your business — saving time, cutting costs, and reducing human error. Let's face it, people don't exactly think of insurance as the most glamorous industry to work in. They tend to associate a job in insurance with their uncle Irving; who is boring, bespectacled and about a hundred years old. So it doesn't come as any great surprise that the biggest trend influencing hiring and employment in the insurance industry is the generational shift that is taking place as so many current employees are rapidly reaching retirement age and Millennials are stepping in.

Our unique approach to Robotic Process Automation combines an inside-out understanding of both business and technology. This high degree of reliance on labor intensive processes is costly and inefficient and can often lead to high error rates or even compromise compliance levels.

Robotic Process Automation RPA is quickly becoming integral to shared services growth and prosperity. Shared services organizations that have made the leap to an intelligent and automated environment are reaping immense rewards, including unprecedented levels of productivity, error elimination and cost savings. Stop by our booth at the show to learn more!

Join us and leading high-level executives from across Europe to discuss strategy and benchmarks to create a clear road map for business transformation required for the 4th Industrial Revolution. Many enterprises have embraced RPA in their organization only to be disappointed with the initial results.

RPA is more than just another a new tool or technology to be onboarded into an organization: it presents a much larger change management implementation and the selection process needs to reflect this. Robotic Process Automation RPA and AI technologies have given business leaders the opportunity to make faster, more accurate decisions, and discover new opportunities for growth.

We are delighted to announce our expanded cloud services to intelligent RPA through an enterprise-ready platform. Our cloud-based offerings will enable enterprises to access and expand workplace automation processes through the cloud via web-based internet browsers and applications. With these new locations, Kryon Systems is primed to be a hub for the growing demand for intelligent RPA and digital transformation services in the region.

We are also excited to welcome industry expert Tony Ehrens to serve as the General Manager for the Americas region. We are delighted to announce that Kryon Systems has been recognized as Company of the Year and a technology leader in the global Robotics Process Automation RPA market by Quadrant Knowledge Solutions — A global strategic advisory and consulting firm. This integration will offer businesses best-in-class RPA services that include the ability to parse unstructured data for invoice and purchase order processing.

We are excited to announce the opening of a new office in Frankfurt am Main, Germany. The company, which plans on opening several more regional offices as part of its expansion into the region, has appointed industry expert Darius Heisig to serve as the General Manager for Kryon Systems, EMEA region. While early-stage RPA adopters face challenges such as selecting the right processes for automation and building a suitable operating model, advanced adopters are looking for ways to scale up and better manage changes and risks.

In addition to rubbing shoulders with the Queen, this event is a great opportunity to meet some amazing people that are truly passionate about robotic process automation, and to hear about the latest tools, methodologies, and best practices for success. Kryon Systems is pleased to announce our new partnership with MFX to develop and deploy insurance-specific automation tools.

By working with insurers to bridge the gap between the capabilities of legacy systems, and the increased need for speed, flexibility, and customer support, MFX and Kryon will ensure that providers remain competitive in an ever-changing industry. The digitization of labor is rapidly evolving. It's been an amazing year so far in Check out our cover story!

Organizations that embrace new ways of working using intelligent automation technologies such as RPA are getting more work done at a lower cost, increasing successful business outcomes, and gaining a competitive edge in the marketplace. To make an informed decision, companies need to have a true understanding of the technology offering and the size of the digital prize. Kryon Systems is proud to sponsor the Intelligent Automation World Series , September 11 th th , that gives companies the opportunity to learn from real-life case studies from industry leaders.

Topics: RPA , Events. We are very excited to share the findings from our inaugural RPA salary survey. We have all heard the proverb that claims an apple a day keeps the doctor away, but have you heard about the one that goes: "RPA today keeps the headaches at bay? Kryon Systems and Ayehu Software Technologies announced today a partnership which will couple the back-end IT operations strength of Ayehu and the comprehensive robotic process automation services of Kryon.

With the new partnership, Kryon Systems, a leader in Robotic Process Automation RPA , and Ayehu, an IT automation and orchestration platform, will offer enterprise users a complete automation solution including the full range of RPA services for business applications, and the automated back-end IT operations capabilities, providing workforces with tools to not only increase efficiency, but allow them to remain focused on tasks which require more individualized attention.

Robotic process automation RPA and business process management BPM are both valuable solutions that focus on helping companies improve operational performance by optimizing their business processes, so it's not surprising that the two are often confused. However, while RPA and BPM definitions can overlap in some areas, their core functionalities are completely different.

In fact, many companies that are turning to a BPM approach to transform their business operations are finding that including RPA software in the mix delivers a far superior case for process improvement — resulting in greater profitability for the company's bottom line. Kryon Sytems is excited to conduct the first ever salary survey for the Robotic Process Automation RPA industry, and we'd really appreciate your input.

Recent events bring the obvious to the forefront— it's a good idea to double check your employees' work. The culprit in both cases? One employee's human error. We are thrilled to announce the launch of our Hybrid RPA solution that will pave the way for enterprise digital transformation with the introduction of the collaborative human-robot workforce of the future. At Kryon Systems, we recognized that providing a true end-to-end solution required a team effort - between the robots and humans.

It was undying friendship, or so I thought. You see, Google and I go way back — eighteen years to be precise — and throughout the years our relationship has only gotten stronger and better. Google has always been there for me: at work, when I need help finding the right information or I'm having trouble learning something new; at home, when I can't remember how many tablespoons are in a cup; in the car, when I've managed to get myself lost; and even at the doctor's office, Google has been the one to support me and let me know that everything will be okay.

Join us at RPA Asia , June th, in Singapore to explore the latest RPA technologies, best practices, and strategies that are being implemented by leading global organizations to achieve operational excellence. Since then much has changed sorry Brad and we've decided to take another look and dig out the plain truth behind the most commonly heard RPA myths that have come to light as the market has matured.

Here's the reality:. At Organizations are drawn to them for their out-of-the-box thinking, innate understanding of all things social and digital, and ability to network. Hitting a grand slam in the telecom world is no easy feat. Now, more than ever, online retailers need a knight in shining armor. Online shoppers expect competitive prices, easy payment options, quick delivery and free returns, but the real differentiator is customer service.

Bots are hot, hot, hot! From ordering your favorite pizza, to checking on the delivery status of your online purchases, to helping you quit smoking, bots are popping up everywhere, and you are starting to wonder how you ever managed without them.

They even sound kind of sexy: Alexa, Amelia, Siri, Viv. When thinking of RPA implementations, we conventionally focus our attention on devising the best strategic and tactical plans for automation. In other words: people still matter. Kryon Systems is embracing the explosive growth of robotic process automation RPA in the global enterprise marketplace and it is with great excitement that we announce the appointment of Harel Tayeb as the new CEO.

Although change is challenging, SSCs that have made the leap to an intelligent and automated environment are reaping immense rewards, including unprecedented levels of productivity, error elimination and cost savings. As organizations move forward in their RPA journey, they are giving greater thought as to how to set priorities, create a strategy map, standardize procedures, and collect best practices for business process improvement.

A Center of Excellence CoE provides visibility in the company about advantages of implementing robotic process automation, and helps the idea catch on in areas that might otherwise be resistant to change. Calculating Total Cost of Ownership TCO of an RPA solution is an essential step for organizations to get a clear picture of how RPA adoption will impact profitability over time and ensure they select the right tool to meet their automation needs.

On a fundamental level, TCO begins with the implementation of hardware and software, but these initial investment costs are not the only determining factors. There are a lot skeptics out there asking this question and it is certainly a valid concern.

We are creatures of habit. We like our routines and are wary of change. When faced with the unknown, we often jump to the worst conclusions. And nothing incites more fear than new technology. The adoption and implementation of disruptive technology, can be, well, disruptive. While the primary purpose of Robotic Process Automation RPA technology is to empower businesses to reach optimal levels of operational efficiency and productivity, striving for this type of excellence is often easier said than done.

Creating an RPA Center of Excellence CoE can significantly enhance the ability of an organization to meet its automation goals, draw out the full value the solution has to offer, and maximize on ROI. What a mouthful, but the concept is simple: making automation accessible to everyone. In this landscape, robotic process automation RPA is standing out for its ability to deliver unprecedented levels of automation for organizations, across nearly every industry.

Just as many organizations are beginning to embrace and reap the benefits of basic RPA; along comes intelligent automation, cognitive computing and AI. Automation and artificial intelligence are no longer hype, but reality — the Fourth Industrial Revolution has begun! Pepper epitomizes the cognitive era, in which systems are capable of thinking and engaging like humans; through senses, learning and experience. Watching Pepper interact with the audience drove the point home: the cognitive future IS now.

If you have been waiting for an opportunity to learn about cognitive robotic process automation RPA then this is your lucky week! Shared Services Organizations SSOs are expected to deliver process efficiency and business support, and save money while doing so. These tasks are ideal for robotic process automation RPA. To say that the healthcare industry is drowning in a sea of paperwork is an understatement, particularly when it comes to healthcare insurance.

From billings to submissions to actual claims, it appears the entire structure is built upon documentation. With more than 3 billion healthcare claims filed each year, it comes as no surprise that improvement efforts are a top priority for healthcare insurance providers.

Ready or not, digital transformation is here and it is already impacting the way business is done and the way we work. According to IDC analysts , within the next two years, two-thirds of Global enterprise will have digital transformation at the center of their corporate strategy.

And yet, much of our work is still being done through antiquated processes and legacy systems that are unable to deliver on the new levels of business agility and efficiency that are defining today's modern enterprise. The digital revolution is transforming nearly every industry; affecting the way we serve our customers, manage our operations, engage our workforce, and grow our businesses. Telecom operators have to support staggering amounts of processes that are mundane and repetitive on the one hand, while being essential to the delivery of service on the other.

It's also essential that the tasks are completed reliably and accurately. By now, everyone recognizes the benefits of automation for business process improvement, but with all the different options available, many organizations have a hard time selecting the right automation tool for success. Ironically, the learning professional's favorite new learning solution is less about learning.

While traditional training methods focus on workers learning new skills, Performance Support is much more about getting the job done by making work easier, less error-prone, more efficient, and of higher quality. Just-in-time just got better than ever! Topics: Employee training. A company is only as good as its employees.

The arrival of software robots hasn't changed this. It is people that carry out the important work activities that enable companies to offer a unique set of goods or services to their customers. HR managers have the important job of supporting and organizing people so that they can effectively perform these activities, but given the staggering amount of data gathering, checking, updating, validating, form filling, and request processing that HR manages; many departments find it difficult to focus on anything other than administrative tasks.

At Kryon Systems we tend to agree and even wrote a whole eBook on the five steps to a successful onboarding process. Topics: Employee training , Onboarding. We are witnessing a whole new era in sourcing strategy for IT and Business Process. The time to FocusOn performance support has arrived! FocusOn Performance explores the latest and greatest performance support strategies, practices, and technologies that are transforming how organizations approach supporting their workforces.

Marc Andreessen's famous statement in that "software is eating the world" takes on even greater significance with the arrival of software robots and robotic process automation RPA. If software was considered to be the great disruptor five years ago, there is little doubt by extension that automation is going to take the world — and our businesses — by storm.

Fast forward five more years into our future and, according to the IDC , most repeatable, rules-based knowledge work will be handled by software robots while humans focus on the exceptions. Now, more than ever, online retailers need a knight in shining armor in the call center.

Topics: Contact Centers , customer service , retail , online retail , ecommerce. Winter, spring, summer or fall All you have to do is call And I'll be there, yeah, yeah, yeah. Whether it's October-December, February-March, or April-July, for many companies seasonal spikes drive a lot of business and are a welcomed opportunity for increasing sales.

Topics: Employee training , Contact Centers , Onboarding. As the contact center is the primary point of contact for many customers, it plays a key role in defining the customer's relationship with your brand that inevitably impacts the profitability of the organization. Topics: Contact Centers , Sales performance , insurance. T oo many processes at financial institutions still rely on people and paper; often back offices have thousands of people processing customer requests at any given time.

This high degree of manual processing is costly and slow, and it can lead to inconsistent results and high error rates. Insurance contact center representatives do more than just provide support — helping people deal with complex and oftentimes emotional situations. Today's customers also expect quick, efficient, and knowledgeable service; they want answers to their questions on the first call, and their fingers are always only one click away from your competitor's website.

In response, insurers are looking to their CSRs to offer exceptional customer service that differentiates their business and demonstrates values to drive profitability. An average day for a Chief Financial Officer includes budget meetings, financial planning, evaluating business risk, cultivating strategic partnerships, managing talent, and possibly even working on new acquisitions - Whew!

People don't exactly think of insurance as the most glamorous industry to work in. So it doesn't come as any great surprise that the biggest trend influencing hiring and employment in the insurance industry is the generational shift that is taking place as so many current employees are rapidly reaching retirement age.

Electronic health records EHRs , such as Epic EHR, are a necessary tool for improving and enhancing the safety and quality of today's healthcare, but complications ranging from regulatory requirements to employee training can severely hinder user adoption. Meeting implementation deadlines and demonstrating meaningful use frequently requires hundreds if not thousands of physicians, nurses and supporting staff to be trained quickly and comprehensively.

Even with government incentives, transitioning from a paper-based environment to Electronic Health Record EHR software is costing healthcare providers a pretty penny. For a large provider network , costs can reach hundreds of millions of dollars to over one billion dollars.

Well, robotic process automation RPA is helping leading insurance companies do just that. And with the massive amount of document load in the industry only continuing to rise, RPA offers a much needed lifeline for insurers that are drowning in a sea of paperwork and inefficiency. The U. According to the Centers for Medicare and Medicaid Services CMS , 75 percent of eligible hospitals and 73 percent of healthcare providers have received incentive payments for attesting to EHR use under the meaningful use program established by the stimulus bill.

The right enterprise software has the potential to transform your business if implemented properly, but as we've previously discussed , deploying a new system in your organization can be a terrifying experience. All too often, the focus lies on the initial decision for which system will be selected and the end results of the implementation project are overlooked. The initial enthusiasm about all the time and cost savings the solution will provide is soon swapped by the scary realization you now need to rethink and address each and every routine and individual need that will be affected by the change.

Topics: Enterprise applications , Employee training , employee performance.


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